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Trusted Provider Code of Conduct

All RSAG-accredited remote support providers must adhere to the following Code of Conduct:

  1. Professionalism - Maintain the highest standards of professionalism, integrity, and respect in all interactions with clients.
  2. Transparency - Clearly communicate services, pricing, and policies to clients, ensuring they understand what to expect.
  3. Consent - Obtain explicit consent before accessing, modifying, or sharing any client data or system.
  4. Confidentiality - Protect client privacy and confidentiality, using data only for its intended purpose and securely disposing of it when no longer needed.
  5. Security - Implement robust security measures to safeguard client systems and data from unauthorized access or breaches.
  6. Competence - Maintain and continuously improve technical skills to provide high-quality support.
  7. Honesty - Be truthful in all communications, never misleading clients or misrepresenting capabilities.
  8. Fairness - Charge fair, competitive prices for services rendered, without engaging in deceptive or predatory practices.
  9. Accountability - Take responsibility for actions and decisions, promptly addressing any client concerns or complaints.
  10. Non-Discrimination - Provide equal, unbiased service to all clients, regardless of race, gender, age, religion, or other protected characteristics.

By upholding these principles, RSAG-accredited providers demonstrate their commitment to delivering trustworthy, ethical remote support services.

Report a Code of Conduct Violation

If you believe an RSAG-accredited provider has violated any part of this Code of Conduct, please email us at [email protected]. We take all reports seriously and will investigate the matter promptly. Your trust is our top priority, and we are committed to ensuring that our accredited providers meet the highest standards of integrity and professionalism.