About the Remote Support Accreditation Group (RSAG)
Dedicated advocate for consumer protection and experienced computer repair professional, Robert Cedar, founded RSAG after witnessing the damaging effects of scammers exploiting remote support services. As the owner of Geeks On Command, Cedar saw firsthand how the actions of these scammers are eroding the public's trust of an otherwise valuable service.
Driven by a desire to restore confidence in remote support and protect consumers, Cedar set out to create an organization that would set the standard for excellence and integrity in the industry. By establishing strict criteria and granting accreditation only to providers who consistently demonstrate a commitment to ethical practices and quality service, RSAG aims to provide consumers with a trusted resource for finding reliable remote computer repair professionals.
RSAG: Your trusted consumer advocate for safe, high-quality remote computer support.
- Rigorous standards
- Thorough vetting
- Curated directory of trusted online support providers
- Scam prevention education
Our Mission
Our mission is to restore trust in the remote support industry by connecting consumers with capable, reliable, and fairly-priced companies.
Our Accreditation Process: How It Works
To earn the RSAG seal, support providers must excel in four key areas:
- Technical Capability - Providers must demonstrate expert-level skills and certifications across common support issues, platforms, and tools.
- Security & Privacy - Strict security audits ensure providers use encryption, access controls, and data handling best practices to protect customers.
- Customer Service - Providers are evaluated on professionalism, communication, transparency, and overall customer experience.
- Fair Pricing - RSAG checks that providers offer competitive, straightforward pricing with no deceptive fees or tactics.
Only companies that meet our high standards are awarded accreditation, and admitted to our curated directory of Trusted Online Support Providers.
Meet the Team
Get to know the dedicated individuals behind RSAG, committed to your protection.
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Robert Cedar
Founder & General Manager
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Alex Rosenthal
Project Supervisor
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Julie Yoo
Customer Experience
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Dan Yoo
Data Security Expert
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Patrice White
Marketing & Partnerships
Get Involved
Join us in our mission to promote trust and integrity in the remote support industry:
- For Consumers - Explore our directory of Trusted Online Support Providers to find reliable, RSAG-accredited support for your tech needs.
- For Support Providers - Learn more about our accreditation process and how earning the RSAG seal can help you stand out as a leader in quality and trust.
- For Partners - Help us spread the word about RSAG's mission. Contact [email protected] to discuss collaboration opportunities.