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Avoiding Tech Support Scams

screenshot of computer screen with a scam message that says the computer is infected and to call the number on the screen

With more people relying on computers and online services than ever before, tech support scams have become an increasingly common and costly threat. These scams often begin with a pop-up message, phone call, or email claiming there is a critical issue with your device that requires immediate remote support. The goal is to trick you into paying for unnecessary services or giving the scammers access to your computer and personal information.

Tech support scammers are constantly evolving their tactics, but there are some telltale signs to watch out for:

Unsolicited Calls or Pop-ups

Legitimate tech companies will never send unsolicited messages or make unsolicited phone calls claiming your computer is compromised. Be wary of any alerts that appear out of the blue, especially ones that create a sense of urgency or panic.

Requests for Remote Access

Exercise extreme caution if someone you didn't initiate contact with requests remote access to your computer. This gives them the ability to install malware, view your personal data, and control your system remotely.

Payment Demands

Tech support scammers typically request payment via wire transfer, gift cards, or other untraceable methods that make it impossible to get your money back once you realize it's a scam.

The best way to avoid falling victim is to ignore unsolicited tech support offers and never provide remote access or payment to someone who contacts you out of the blue. If you need technical assistance, contact a reputable company directly using verified contact information from their official website.

At RSAG, we thoroughly vet and accredit online computer support providers to ensure they follow best practices for security and transparency. Our "Trusted Providers" directory is a safe place to find reliable remote tech support from companies that have undergone our rigorous accreditation process.

Don't let scammers take advantage - stay vigilant and only trust accredited sources for your tech support needs. Visit our website to browse RSAG accredited providers in your area.