HelpCloud offers flexible month-to-month tech support plans with no contracts, as well as discounted annual plans with premium benefits. Customers can work directly with technicians to resolve any issues on an hourly basis. HelpCloud stands behind their services with a “no fix, no pay” guarantee.
HelpCloud passed an RSAG review session. Here is how they scored:
- Technical Ability
- Security
- Customer Service
- Pricing
- Does HelpCloud offer remote computer support?
- Yes. HelpCloud provides remote computer support anywhere in the United States. A technician connects to your computer over a secure connection and fixes the problem while you watch.
- What areas does HelpCloud serve?
- HelpCloud offers remote support nationwide; on-site service around Lindon, Utah.
- How do I contact HelpCloud?
- You can call (800) 813-5977, or email support@helpcloud.com, or visit their website. Always contact a support company yourself. Never trust a company that calls or pops up first.
- Is HelpCloud RSAG accredited?
- Yes. HelpCloud is an RSAG Accredited Trusted Online Support Provider, held to our standards for security, technical skill, fair pricing and customer service.
Repair Options
Remote Support,On-Site Support,Residential IT Support,Business IT Support
Technician Location
All Technicians Are Based In The USA
Services Offered
Windows Computer Support,Mac Computer Support,General Tech Support,Virus Removal,Computer Tune-Up,Software Setup/Support,Email/Outlook Support,Printer Support,Home Network Setup/Support,Business Network Setup/Support
Contract/Subscription Requirement
Contract/Subscription Available But Not Required For Service
Pricing
Monthly memberships, no contract, cancel anytime: Unlimited $49.97/mo ($499.70/yr); Premium $39.97/mo ($399.70/yr); Express $29.97/mo ($299.70/yr, 1 ticket per month). Free diagnosis.
Guarantee/Warranty
100% guarantee. If they can't fix it, you don't pay.
Year Founded
2012
- Remote support: Anywhere in the United States
- Based in: Lindon, Utah
- Primary ZIP code: 84042
- Also serves: On-site managed IT in Utah and Salt Lake counties, UT. Remote support nationwide.
5.0 average based on (1) ratings
User Reviews
Login To Write A Review.
Sorry, you don't have permisson to post a review.
HelpCloud has 1 complaint.
93 year old wanted to cancel HelpCloud as I don't use the computer. VERY DIFFICULT to cancel...one person tried to keep me on, then said someone else will call me back....2 hours later someone called and was STILL trying to keep my account going. VERY DIFFICULT to cancel. I truly think they are preying on elderly with this service!!!DO NOT RECOMMEND!!**********
Congratulation!