Last updated: November 10, 2026

This policy covers the Directory Listing and RSAG Accredited plans that providers buy on this website. RSAG does not sell computer repairs or support. If you paid a provider for support, contact that provider about a refund, or file a complaint if they won’t help.

Directory Listing ($74.99 per year)

• Within 7 days of purchase: ask for a full refund for any reason. We’ll remove your listing.
• After 7 days: the current year is not refundable. Your listing stays live until the year ends.

RSAG Accredited ($299, includes your first year listed)

• Before your review session: ask within 7 days of purchase for a full refund. We’ll remove your listing.
• If your business doesn’t pass the review: we refund the difference between the Accredited plan and a Directory Listing ($224.01). Your Directory Listing stays live for the rest of the year.
• After you pass the review: the accreditation fee is not refundable.

When We Don’t Give Refunds

• Your listing or accreditation is removed because you broke our Code of Conduct or Terms and Conditions.
• You gave us false or misleading information about your business.

Renewals

Plans do not renew on their own. We email you before your year ends, and you only pay again if you choose to renew.

How to Ask for a Refund

Email helpdesk@rsag.net with your business name and order number. Approved refunds go back to the card you paid with. Your bank may take several business days to show it.

Before You Dispute a Charge

Please contact us first. Most billing questions can be solved by email.