RSAG (Remote Support Accreditation Group) helps people find computer support companies they can trust. We check remote support providers against written standards for security, technical skill, fair pricing and customer service, then list them in our directory.

No. We don’t sell repairs or take payment for support. We point you to providers in our directory, and you contact them directly.

Yes, when you choose the company. Remote support is safe when you found the company yourself, you can see what the technician is doing, and the price is clear before work starts. It’s risky when someone contacts you first by phone, pop-up or email.

Real tech companies never call, text or pop up first to say your computer has a problem. Other red flags: they claim to be Microsoft, Apple or your bank, they rush you, or they ask for gift cards, wire transfers or crypto. Check a company before you let anyone connect.

Disconnect the computer from the internet, call your bank, and change your passwords from a different device. Our step-by-step recovery plan walks you through everything in order.

The provider meets our standards for data security, technical skill, fair pricing and customer service, and agreed to our Trusted Provider Code of Conduct. Accredited providers are marked in green and listed first.

Listed providers have a profile in our directory. Accredited providers also meet our standards. Accreditation covers remote support, so shops and on-site technicians that don’t offer remote help can be listed but not accredited.

Find the provider in the directory, open their profile, and go to the Reviews tab. You’ll need a free account. A real person reads every review before it posts.

Use our complaint form. We contact the provider and give them a chance to make it right. Complaints we confirm show on the provider’s profile, next to their reviews.

No. Reviews and confirmed complaints stay on the profile no matter which plan a provider buys. Read how we handle conflicts of interest.