Last updated: November 10, 2026
This policy explains what information the Remote Support Accreditation Group (“RSAG,” “we” or “us”) collects on this website, how we use it, and the choices you have.
Information We Collect
When you use the directory
- ZIP code searches: when you enter a ZIP code to find nearby providers, we look up its approximate location to sort results by distance. We use the free Zippopotam.us service for this lookup. We don’t save your ZIP code to your account.
- Company searches: the names you search on our Check a Company page.
When you create an account or leave a review
- Your name, email address and password.
- Your review, rating and the display name shown with it. Reviews are public.
When you file a complaint
- Your name, email address, the provider you name, and the details you share.
- We may share your complaint with the provider so they can respond. Complaints we confirm may be published on the provider’s profile with your name.
When you list a business
- Business details you enter, such as your business name, address, phone, email, website, service areas, photos and links. These are published on your public profile.
- Billing details you enter at checkout. Card payments are processed by Stripe. We never see or store your full card number.
Automatically
- Technical information your browser sends, such as your IP address, browser type and the pages you visit. Our host keeps this in server logs for security.
- Cookies. See our Cookie Policy.
How We Use Information
- To run the directory, show provider profiles and sort search results.
- To publish reviews and handle complaints.
- To process payments, deliver your plan and send renewal reminders.
- To answer your emails.
- To keep the site secure and stop spam and fraud.
Who We Share It With
- Providers: when you file a complaint about them.
- Service providers: Stripe for payments, our web host, and email services that deliver our messages.
- The law: when we must, to follow the law or protect people from harm or fraud.
We don’t sell or rent your personal information.
How Long We Keep It
We keep account, listing and order records while your account is active and as long as needed for taxes, disputes and legal duties. Published reviews and confirmed complaints stay on profiles unless they are removed under our Terms and Conditions.
Your Choices
- Update your account and listing details any time after you log in.
- Ask us to see, correct or delete your personal information by emailing us. Some records, like orders, may need to be kept for legal reasons.
- Block cookies in your browser settings.
Security
We use HTTPS encryption, trusted payment processing and limited admin access. No website is perfectly secure, so please use a strong, unique password.
Children
This website is not meant for children under 13, and we don’t knowingly collect their information.
Links to Other Sites
Provider profiles link to provider websites and other listings. Their privacy practices are their own.
Changes
We’ll post any changes on this page and update the date at the top.
Contact Us
Questions about this policy? Email helpdesk@rsag.net.
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